Frequently Asked Questions

Collier Gemmissime

My Order

When validating your order, you will be asked to create an account on Gemmissime.com and to complete the information we need to process your order. Creating an account is necessary to order on Gemmissime.com .

You can pay with a credit card :

  • CB, Visa, Mastercard
  • Paypal

All transactions are secured.

We ship in France and internationally using La Poste tracking number services (such as Lettre Suivie or Colissimo depending on the nature of the order).

Metropolitan France,

including Corsica

  • Gratuit sans minimum d’achat
  • Letter with tracking number or Colissimo

European Union

(EU)

  • Shipping costs: €4.90
  • International letter (with tracking number) 

Other countries

(including United Kingdom)

  • Shipping costs: €6.90
  • International letter (with tracking number) 

For orders to a destination shipped outside the European Union, you may be asked to pay customs duties, local taxes or import duties.

These duties and taxes are not the responsibility of KT CREATIONS & CO, owner of the Gemmissime.com website. They are the responsibility of the Buyer and are his entire responsibility, both in terms of declarations and payments to the local authorities and/organizations. It is therefore up to you to inquire with the competent local authorities. 

We will ship your order within a maximum of 2 working days, after receiving your payment. 

As an indication, the times generally observed for deliveries by La Poste are:

  • Metropolitan France: 3 working days
  • Europe / outside Europe: 5 to 15 working days.

 

Tous nos envois comportent un numéro de suivi communiqué lors de la confirmation d’envoi de votre commande.

For international orders, the type of tracking may vary depending on the final destination:

  • soit jusqu’à la remise du colis au transporteur local
  • soit jusqu’à l’adresse finale de livraison.

Your satisfaction is our priority: we take care of every finish of our handmade jewelry, Each order is carefully prepared and then we strive to ship it as quickly as possible, within 2 working days. In the case of personalized or made-to-order items, the delay may be up to 5 working days (please read the product description).

If, despite all the attention paid to your order, it does not fully meet your expectations, here is the procedure to follow:

  • A réception de la commande, l’acheteur est tenu de vérifier l’état de l’emballage et la conformité de son contenu.
  • If applicable, any non-compliance in the item(s) delivered must be notified to our customer service. sous 48h après réception du colis
  • This notification will be made via our contact form.Please carefully enter the order number in the subject of the message.
  • Our customer service will then contact you directly to follow up on your complaint.

Please carefully check the delivery address before confirming your order; in addition, delivery times by postal services are indicated for purely indicative purposes: we cannot therefore be held responsible in the event of late delivery by postal services or in the event of a lack of address or address error.

Once the order is validated and payment made, you will no longer be able to modify or cancel this order.

Toutefois, vous avez 14 jours pour changer d’avis!

Simply contact us and follow the returns procedure described below.

Après réception de votre commande, vous avez 14 jours pour changer d’avis.

To return your order and make a refund request, there are a few simple steps to follow:

  • make your request via our contact form, specifying your order number in the subject of the message
  • notre service client accusera réception de votre demande et vous communiquera l’adresse postale de retour
  • renvoyer vos articles dans leur emballage d’origine à l’adresse retour indiquée par le service client.
  • You have to return your order with a tracking number. Return costs are your responsibility.
  • A réception de votre retour, et après contrôle par nos soins de sa bonne conformité, nous procéderons au remboursement sous un délai de 14 jours après réception. Quelques jours peuvent s’écouler avant que la transaction n’apparaisse sur votre relevé bancaire.
  • Dans l’éventualité ou des frais de port ont été payés à la commande, ceux-ci ne seront pas remboursés.

Note that:

  • tout article porté ou non renvoyé dans son emballage d’origine ne pourra être remboursé.
  • likewise, a personalized item, as indicated in the exceptions provided for by law in our General Conditions of Sale.

My Gemmissime jewel

We carefully choose the beads for our Gemmissime creations: crystal gemstones or organic gems, such as freshwater pearls and mother-of-pearl, these are all natural gemstones. They may, however, have been treated to enhance their color and their natural beauty. The slight variations in color between the beads and their possible small imperfections on the surface or in their transparency remain a guarantee of authenticity and make your Gemmissime jewel a unique jewel. Because natural stones are more sensitive to shocks than acrylic beads, we recommend keeping your Gemmissime jewelry in its case or pouch when you are not wearing it.

We mainly use gold or silver brass and copper wire for jewelry, with anti-tarnish treatment to keep your jewelry shiny for as long as possible. Some pieces are also made with elements or chains made of gold or silver stainless steel. We also use resin for certain creations. The main material used is specified on the product description.

Gemmissime jewelry is carefully designed and handcrafted with gemstones in France in small series ; each piece of jewelry is a unique piece. Here are some tips that will help you keep your jewelry shiny for longer:

  • veillez à le ranger soigneusement dans son écrin ou son pochon, à l’abri de la poussière et de l’humidité,
  • favor individual storage of your jewelry to avoid friction of the stones with other materials,
  • retirez votre bijou pour dormir et lors d’une activité physique,
  • évitez le contact avec l’eau, les produits chimiques,
  • as well as direct contact with perfume or cosmetics (creams, oils, lotions, etc.) ; wear your jewelry after your beauty treatment,
  • Clean your jewelry regularly with the Gemmissime cloth or any other soft, dry cloth.
Can not find the answer to your question?

Perhaps you will find additional information in our General Conditions of Sale?

Otherwise, do not hesitate to contact us via the contact form!
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